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Graduate Service Delivery Manager with German

Apply Job ID 3049409 Primary Location Sofia, Sofia, Bulgaria Date posted 08/14/2019

Today HP is a fortune 100 company with 50,000 employees worldwide across 190 countries. HP is about innovation and reinventing. Together we challenge convention, pushing each other to surprise the world! 

The EMEA Customer Services Organization offers Managed Services & Solutions to Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print Services (MPS) offering. The MPS Business is expanding and is a strategic growth area to HP.

The Service Delivery Manager (SDM) is responsible for managing remotely the operations for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage the scope and quality of service according to the contractual MPS agreement.  He/she is the main point of contact for the customer in case of operational queries, escalations and change requests.

We are looking for a Graduate Service Delivery Management talent willing to gain valuable experience and knowledge in the field of Service Delivery and to kick-start his/her career.

Job specifics/responsibilities:

  • Be the main operational point of contact for the customer
  • Manage day-to-day MPS activities
  • Proactive escalation management
  • Manage Service Level Agreements (SLA)
  • Prepare and lead operational account reviews
  • Coordinate all relevant resources (internal/external teams)

Education (degree) and professional experience required:

  • University or College degree obtained in the last 12 months
  • Career aspirations in the field of service delivery
  • Any experience, related to Customer Handling or Project Management, would be an advantage
  • Client facing experience (face-to-face or remote)

Personal skills and qualities:

  • Customer oriented with strong German and English skills (spoken and written)
  • Good team player
  • Strong organizational and communication skills
  • Ability to interact within a multicultural and virtual environment
  • Reliable, fast learner with positive and proactive attitude

Technical skills required:

  • Very good PC literacy
  • MS Office applications (Outlook, Excel, PowerPoint, Word)

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.