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Director, Graphics Services APJ

Job ID 3021766 Location Singapore Date posted 02/06/2018

Leads a large or broad function/department within a multifaceted organization. Responsible for operational success, strategic alignment and integration of activities with other major organizational functions. Responsible for one or more recognized professional disciplines. Fully accountable for the success of the designated function or department. Influences strategy and sets policy and direction. Owns a significant number of measurable functional, operational and strategic goals or priorities. Assumes responsibility for the successful implementation of business plans in a defined area of responsibility. Contributes to the overall strategic definition of a function with strong business acumen. Acts as a key advisor to executive management in influencing the strategic direction of the business. Typically reports to EXEC3.

Learn moreabout HP's global Management levels.


  • Provides leadership in the development and execution of service segment strategies and delivery capabilities at the region or worldwide level.
  • Accountable for leading an organization of managers and individual contributors by setting overall initiatives, allocating financial and human capital for programs and solutions, and ensuring timely and effective delivery of the services segment business.
  • Works to develop and implement services, solutions, or programs that fuel profitable growth, while also meeting emerging customer/market needs.
  • Develops forecasts of the service’s resource requirements and the processes/tools needed to support service delivery.
  • Evaluates business performance, monitors market trends, analyzes competitors’ offerings, and solicits input from clients, partners and sales teams. Implements corrections, cost reductions and incremental growth actions to achieve revenue, profit and/or TCE goals.
  • Effectively partners with Sales, Marketing and other Services organizations, providing overall thought leadership specific to service segment.
  • Leads the development, implementation, and maintenance of systems, procedures, and policies; identifies consequences of decisions on a regional or global level and recommends appropriate solutions and areas for improvement.
  • Consults with business leaders at the EXEC2 and EXEC3 level to drive and influence strategic decision-making within a broad scope (e.g., mitigating risk, approving significant programs/deals).
  • Ensures that the service segment strategies and initiatives within area of accountability are integrated with corporate and business strategies.
  • May be responsible for significant dotted-line employee reporting relationships.

Classification Guidance
The sections below help differentiate between levels to enable consistency.

Education and Experience Required

  • Advanced degree strongly preferred.
  • Typically 14+ years of experience in Service Business Management or exhibiting an exceptionally strong background in some other relevant and applicable area of business.
  • Typically 4+ years of people management experience.

Knowledge and Skills

  • Superior ability to provide service business management consultation to senior managers within area of expertise.
  • Superior market knowledge. Broad knowledge competitive market dynamics, business models, business strategies and processes.
  • Exceptional skills in management of people and business relationships, knowledge in organizational design and planning and team productivity in a cross-functional organization.
  • Superior understanding of business management principles, financial expertise and strategic planning methods.
  • Recognized as authority in their area of expertise.
  • Excellent project management and prioritization skills.
  • Excellent people management skills, including managing teams across geographies.
  • Excellent communication skills catered to a wide variety of audiences.
  • Strong leadership and staff development skills.
  • Excellent consulting, influence, and negotiation skills.


  • Owns and manages significant revenue targets.
  • Responsible for the overall management of a service segment at the region or worldwide level.
  • Typically partners with managers, EXEC2s, and EXEC3s.
  • Provides thought leadership on strategies and plans.


  • Typically manages senior individual contributors and managers.
  • Works across multiple units business- or function-wide to deliver service segment solutions/programs.