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Overview

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. It's up to you to make that happen. We are here to help you achieve that and be the best version of you.

Success profile

What makes you successful at HP? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Proactive
  • Problem-solver
  • Quick-thinking
  • Detail-oriented

Rewards

  • Healthcare

  • Paid Time Off

  • Amenities

  • 401(k)/Retirement Plans

  • Family Support

  • Work/Life Balance

A man and a woman working together on a tablet A woman working at a standing deskop on a computer
  • “Working as a Project Manager you can see the development of a project from its planning until a complete HP site is operating properly. It is very gratifying to know a good job was done when other employees use the network infrastructure you helped build to develop their activities.”

  • “My work at HP has allowed me to learn and interact with modern and trending technologies like node-js, angular, AWS.I also like working in an agile environment and being part of a team that is open to adopt new ideas and technologies.”

  • “What excites me the most about future at HP is innovation. HP has transformed from being a company that builds printers, laptops, desktops, to one of the leading innovators in the industry.”

Responsibilities

Job ID 3032070 Primary Location Seoul, Korea, Republic of Date posted 07/11/2018

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

If you are our Field Support Engineer in Seoul/Korea, you will have a chance to

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
  • Identify potential escalations and alert management proactively.
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Balance internal needs with customer needs within defined parameters.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build strong relationship with management in assigned accounts.
  • Influence delivery decisions on assigned account plans.
  • Drive Customer Expectation management as part of escalation process.
  • Manage small projects/programs in the team.

Are you a high-performer? We are looking for an individual with:

  • 4-6 years working experience in Technical field.
  • Broad knowledge of HP products and services offerings.
  • Basic knowledge of corporate organization, job, and policies.
  • Comprehensive business, technical, or functional knowledge.
  • Well versed in core technical competencies (OS, networking, core HP applications).
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
  • Basic project management, communication, and analytical skills.
  • Able to suggest operational efficiencies.

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