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Field Support Engineer

Job ID 3032070 Primary Location Seoul, Korea, Republic of Date posted 07/11/2018

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

If you are our Field Support Engineer in Seoul/Korea, you will have a chance to

  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
  • Integrate technical knowledge and business understanding to create solutions for customers.
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
  • Identify potential escalations and alert management proactively.
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
  • Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  • Balance internal needs with customer needs within defined parameters.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build strong relationship with management in assigned accounts.
  • Influence delivery decisions on assigned account plans.
  • Drive Customer Expectation management as part of escalation process.
  • Manage small projects/programs in the team.

Are you a high-performer? We are looking for an individual with:

  • 4-6 years working experience in Technical field.
  • Broad knowledge of HP products and services offerings.
  • Basic knowledge of corporate organization, job, and policies.
  • Comprehensive business, technical, or functional knowledge.
  • Well versed in core technical competencies (OS, networking, core HP applications).
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problem-solving skills (proactive, reactive and creative).
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
  • Basic project management, communication, and analytical skills.
  • Able to suggest operational efficiencies.