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Retail Channel Support Executive

Apply Job ID 3051018 Primary Location Kuala Lumpur, Selangor, Malaysia Date posted 09/11/2019

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

If you are our Retail Channel Support Executive in Kuala Lumpur, you will have a chance to

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on internal processes to other functions and organizations.
  • Support retail account manager in reporting and product submissions.

Are you a high-performer? We are looking for an individual with:

  • Minimum 3 years experience in customer service, operations and supply chain
  • Good working experience with Data reporting
  • Understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of sales operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Ability to structure and apply developed organizational skills to manage daily operational issues.

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