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On site Walkup Center Tech Support Technician


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Job ID 3037521 Primary Location Jersey City, New Jersey, United States of America Date posted 10/11/2018

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

Walkup Center Support Technician

HP is seeking  an energetic, engaged team player who can help make our Customer's Walkup Tech Center an awesome experience for their employees.

Our customer is located in Woodcliff Lake, New Jersey.

Role and Responsibilities:

  • Customer-facing role of dedicated engineers, resident at the customer's site, to perform deskside support activities - greeting the end users including all activities around software support, installation, customer device and software troubleshooting, user guidance and software application support (with focus on the core Microsoft applications - Windows, Office, IE, etc.).
  • Service coverage window at customer location is 6:45am – 6:00pm.  The expectation for the successful candidate is to work 9 hours with 1 hour for a lunch break.  Shift times may rotate between team members as required to support the customer’s business.
  • Resident deskside support onsite technicians, whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. Will perform remote support tasks such as helpdesk, security administration, etc.  Scope includes hardware break-fix support.
  • Repair of high end PCs equipment and all complex installation / move / add / change. Software application troubleshooting and support for standard business environment applications. High complexity deskside support activities, such as but not limited to data backup, migration, & recovery, security management, OS management and setup, device, driver and software setup and performance optimization activities.
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Education and Experience Required:

  • Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with minimum 5 years of working experience in related fields.

Knowledge and Skills:

  • Comprehensive business, technical, or functional knowledge, as well as developed communication and analytical problem-solving skills.
  • Ability to build and maintain ongoing relationships with customers, peers and support partners.
  • Ability to perform while under high-pressure situations.
  • Years of experience:  typically, 5-10 years.  Corporate customer-facing experience is an asset.

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