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Manager, Business Planning and Operations

Job ID 3031253 Primary Location Heredia, , Costa Rica Date posted 07/11/2018

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Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members'work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

Additional guidance/criteria:

  • Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region.
  • Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.


  • Leads efforts to develop business and financial plans that enable the execution of business strategies (e.g., implementing new growth initiatives, reducing costs).
  • Leads business planning initiatives, including M&A integration projects at a regional or business unit level.
  • Directs and prioritizes important , complex business planning projects by monitoring deliverables and milestones, including developing contingencies to minimize risks and maximize success.
  • Partners with business management on a wide range of business issues, including risk management and implementation tactics.
  • Manages budgets for multiple complex plans and projects.
  • Manages the development of project guidelines, plans, objectives, and deliverables.
  • Influences senior management by presenting compelling analyses and recommendations for optimizing business performance.
  • Directs large cross-functional teams and communications to facilitate projects and ensure timely delivery to clients.
  • Provides innovative recommendations and influences the knowledge base within area of expertise.
  • Provides strong leadership, develops and monitors individual and team performance goals, and manages change.
  • Ensures proper tools and resources are in place to support team efforts.

Education and Experience Required:
Typically 6-10 years of experience in strategy, planning, operations, finance, or related functional area. First-level university degree

Knowledge and Skills:

  • Excellent analytical thinking, analysis, and problem-solving skills.
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives.
  • Advanced business acumen, technical knowledge within at least two business units, and extensive knowledge in applications and technologies.
  • Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
  • Very strong project management skills, including time and risk management, and project structuring.
  • Strong relationship management skills, including partnering and consulting.
  • Strong leadership skills, including coaching, team-building, and conflict resolution.
  • Ability to independently draft and present client deliverables, recommendations, and communications strategies.
  • Ability to manage human capital to drive workforce development and achieve desired results.