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Services SAP Technical Lead - GOC IT

Job ID 3039107 Primary Location Guadalajara, Jalisco, Mexico Other Location Bangalore, Karnataka, India; Date posted 12/06/2018

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Job Description

Services SAP Technical Lead - GOC IT

Description -

The Company

HP is a technology company that operates in more than 170 countries around the world. We are the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone everywhere. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.


We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. In an ever-changing, connected world, HP Inc. keeps reinventing itself, its technologies, and what tomorrow holds—so industries, communities, and individuals can keep reinventing how they operate, ideate, and create what matters the most to them.

We operate with the heart, creativity, and energy of a startup, and with the brain, muscles, and determination of Fortune 100 corporation.

Organization and Role

The IT Global Operation center team at HP Inc. manages Global IT operations for all the IT applications and Infrastructure for HP Inc. We are in the midst of IT-wide transformation through data driven program portfolio management and decision making. This transformation has resulted into focused Operations/Infrastructure and innovation organizations. Global OPS center charter is to Own E2E OPS with single point of accountability by delivering on SLAs and KPIs which are closely aligned with Business priorities.

As part of this group, the Services SAP Technical lead will ensure Operational excellence, enhancements and RUN delivery for Service SAP and related supply chain applications. This position will be responsible for the operational success of Services Supply chain IT run organization and strategic alignment with businesses. Person must be an enthusiastic professional with good interpersonal skills. We are looking for a team player and leader, with strong functional knowledge, process, analytical, and communication skills, who is confident operating in a cross-cultural and geographically dispersed environment. Someone who thrives in an atmosphere which is challenging, requires flexibility and presents new learning opportunities.

Key Responsibilities

  • Contribute technical knowledge expertise to support, develop, and implement integrated IT / business solutions focused primarily around the SAP suite of applications.
  • Lead and collaborate across businesses and IT teams to bring operational efficiency and stability of the applications
  • Custodian of Services SAP and related applications with HPI technical Know-how capabilities
  • Collaborate with managed services partners to provide operational excellence and
  • Support E2E operation by delivering on SLAs and KPIs which are closely aligned with Business priorities
  • Lead and participate in project reviews to ensure the design meets the overall program/project requirements
  • Participate in integrated project plans for the technical stability of the SAP Platform.
  • Lead and participate on Global initiatives to develop processes, standards and ensure effective adoption of the standards across all development on the SAP Platform
  • Effectively work across other organisation/vendors supporting HP to drive appropriate IT solutions. Also, work with other departments to identify, analyze and resolve problems.
  • Work in a self-directed environment where strong teamwork, individual initiatives and accountability are highly valued.
  • Handle most unique situations of a technical nature
  • Develops methods for supporting innovation and change across the organisation

Education and Qualifications:

  • Bachelor's degree in Computer Science, Engineering or IT or a related field
  • 8-10 years of SAP experience
  • Extensive technical knowledge, business acumen in Supply chain area and understanding of application software
  • Experience with SAP upgrades and S4 is a plus
  • SAP Certification is a plus
  • High level of experience in the SAP Functional/Technical space
  • Several years of proven experience in SAP ABAP workbench, ABAP programming language and debugging including reports, interfaces, SAP scripts, user-exits and enhancements, dialogue programming, object-oriented ABAP, performance tuning, BAPI, BADI, Workflow…
  • Very good understanding of standard SAP Integration techniques (like ALE IDOCs, XI/PI RFC, EDI, Flat file, BDCs, Data loads, LSMW...)
  • Fluent in English both in written and oral
  • Excellent communication skills and negotiation skills
  • Successful teamwork experience and demonstrated leadership abilities such as integrity, attention to detail, deadline oriented, goal oriented and a motivator
  • Ability to interface with all levels in the organisation and all levels of staff.
  • Excellent in analyzing business requirements and translating into IT design and detail sizing
  • Adept at Agile, SDLC (Software Development Life Cycle) including business process analysis, design, configuration, testing, implementation, training, documentation, etc.
  • Work effectively in geographically dispersed teams
  • High Level Knowledge of other SAP modules - SD, FI/CO, CS, MM and BW
  • Knowledge of SAP Basis and SAP technology stack and key NetWeaver components, especially SAP XI
  • Experience with SAP Script programming
  • Good communication, attitude and presentation skills required
  • Your Mindset:
    • A passion for driving change and make an impact
    • Comfort with a complex IT process and ecosystem
    • A questioning, curious mind with a desire to continuously improve status quo
    • Strong sense of accountability, attention to detail, ownership of results and customer focus