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Directory Services Engineer

Job ID 3036042 Primary Location Guadalajara, Jalisco, Mexico Date posted 12/06/2018

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This position is for a senior Directory Services Engineer who is adept at technical design, deployment and troubleshooting of multiple instances of directory service infrastructure across multiple locations at an enterprise scale. The candidate is expected to provide deep technical support across the various directory service technology areas including but not limited to Microsoft Active Directory Domain Services, Microsoft Azure Active Directory, OpenLDAP Directory Services, Microsoft Forefront Identity Management, Azure AD Connect, Active Directory Federation Service and Ping Federation.


  • Expected to work closely with the HP Directory Services Architect and the Outsource Delivery and Operations team as well as with technologists and operations staff in other IT technology areas to ensure the reliability, availability and efficiency of HP’s directory service portfolio
  • Common tasks will be to help plan Group Policy Deployments and consult with application teams on application integration into various directory services

Education and Experience Required:

  • Industry experience - 5 years to 10 years Bachelor's degree in computer science or related field, or equivalent experience
  • Experience working in a large corporate environment including Change Management, Incident Management, Problem Management and Support procedures
  • Prior experience with HP IT policies, processes and procedures (including pre-HP separation experience) is a plus
  • Experience with ITIL and AGILE project management is a plus

Technical Knowledge and Skills:


  • Microsoft Windows Server 2012 R2 + (Microsoft Certification or 5+ years job experience)
  • Microsoft Windows Desktop - Win7, Win8.1, Win10 (Microsoft Certification or 5+ years job experience)
  • Microsoft Active Directory 2012 R2 and later (Microsoft Certification or 5+ years job experience; Schema Management; Domain Controller Deployment; Read-only Domain Controllers; Group Policy Management; Application Integration)
  • OpenLDAP (2-4 years job experience; Schema Management; Master/Consumer Infrastructure Deployment; Referential Integrity Management; Application Integration)
  • Azure Online (Office 365; CRM Dynamics)
  • Federation (SAML; WS-Fed; ADFS; Ping Federate)
  • Multi-factor Authentication (On-Premise Azure MFA service); Azure-Native MFA; PingID MFA)

HP IT Processes (not required but experience is a plus):

  • Change Management (RFC Process; IVCC/MTP Process; NSSR/PCR Process; EtP Process)
  • Incident Management (Incident Metrics and Reporting)
  • Problem Management (Root Cause Analysis; Problem Remediation Planning and Implementation)
  • NSSR (Non-Standard Change Request)
  • PCR (Project Change Request)
  • Project Management (ITIL; Agile)
  • Service Management (Roadmap Management; Operational Metrics, Monitoring and Reporting; Support Management; Service Lifecycle Management)
  • ServiceNow experience is a plus