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Overview

HP Sales is not for the faint hearted. It requires robust knowledge of HP’s new and existing products and services, as well as communicating complex information to our partners and end-users. The scope is highly collaborative—working with internal and external stakeholders to drive sales activities at multiple organizational levels for overall sales growth.

  • Full Time
  • Level: Middle
  • Travel: Minimal (if any)
  •  

Success profile

What makes a successful Sales Specialist at HP? Check out the top traits we’re looking for and see if you have the right mix.

  • Achiever9
  • Competitive10
  • Motivational6
  • Organized9
  • Persuasive7
  • Relationship expertise10
10

Rewards

  • Medical

  • Dental

  • Vision

  • 401(k)/Retirement plans
    (USA)

  • Maternity & Paternity Leave

  • Paid Time Off

A small meeeting of employees at a modern table in front of a large text graphic on a window A group of HP employees meeting on fun beanbag chairs
  • “I like working at HP because of the strong re-invention spirit, which encourages me to think out of the box with a growth mindset!”

  • “At HP, 15 years ago, I was offered the opportunity to be accountable as an individual performer as a UK and European sales person. After five years I took this experience to build and lead a high performance business culture. Our culture is to trust people to make bold decisions that can deliver the extraordinary; which is both extremely rewarding and often scary. I have been lucky enough in my career to see many different countries and work with a lot of diverse people. The market may have changed during these 15 years but HP continues to offer better opportunities then it did when I joined.”

Responsibilities

Job ID 3029846 Primary Location Dalian, Liaoning, China Date posted 05/17/2018

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create!

Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

Responsibilities:

  • Performs basic data entry per pre- defined processes.
  • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts.
  • Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.
  • Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
  • Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.
  • Helps resolve order management issues for all product lines using basic general subject matter knowledge.
  • Enters sales data in a timely and efficient manner, maintaining documentation and records.

Education and Experience Required:

  • Two year university degree or equivalent experience.
  • Typically 2-4 years of experience in a related field.

Knowledge and Skills:

  • Good communication skills. Fluency in English and local language mastery.
  • Some knowledge of internal processes and policies.
  • General understanding of local legal compliance issues.
  • Good problem-solving and analytical skills.
  • Developing teamwork skills.
  • Developing time management skills.

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