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Overview

Would you like to continue to grow your career in sales in a diverse and collaborative company, that values how you win as much as what you win? At HP we value you and your time, we nurture our sales team to be able to deliver and grow, so that we can together achieve.

Success profile

What makes a successful Sales Specialist at HP? Check out the top traits we’re looking for and see if you have the right mix.

  • Achiever9
  • Competitive10
  • Motivational6
  • Organized9
  • Persuasive7
  • Relationship expertise10
10

Rewards

  • Medical

  • Dental

  • Vision

  • 401(k)/Retirement plans
    (USA)

  • Maternity & Paternity Leave

  • Paid Time Off

A small meeeting of employees at a modern table in front of a large text graphic on a window A group of HP employees meeting on fun beanbag chairs
  • “I like working at HP because of the strong re-invention spirit, which encourages me to think out of the box with a growth mindset!”

  • “At HP, 15 years ago, I was offered the opportunity to be accountable as an individual performer as a UK and European sales person. After five years I took this experience to build and lead a high performance business culture. Our culture is to trust people to make bold decisions that can deliver the extraordinary; which is both extremely rewarding and often scary. I have been lucky enough in my career to see many different countries and work with a lot of diverse people. The market may have changed during these 15 years but HP continues to offer better opportunities then it did when I joined.”

Responsibilities

Job ID 3033414 Primary Location BOI07 - Boise, , ID B-7 Date posted 10/11/2018

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

Roles & Responsibilities of Inside Sales Agent

  • Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
  • Create a positive customer experience by providing a complete, customized, and professional HP.com experience
  • Promote and sell HP.com products, services, and supplies to a diversity of customers
  • Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:
    • Building rapport
    • Maintaining a professional and respectful demeanor
    • Discovering and evaluating customer’s needs and/or concerns
    • Using available tools and resources in order to provide accurate and complete information
    • Positioning products and services that align with the customer’s needs/interests
    • Anticipating and addressing objections
    • Closing the sale
  • Document customer, order, and account information accurately and completely
  • Develop and maintain a working knowledge of HP shopping products/services, systems/tools,  policies/procedures and processes
  • Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

Requirements:

  • Associate or Bachelor Degree preferred
  • 5+ years Business to business Experience
  • High technical aptitude preferred which includes but is not limited to:
    • PC & Printer knowledge (product, system, configuration)
    • Server knowledge
    • Lease/subscription knowledge
    • Account Pipeline experience
    • Account Management experience
  • Requires ability to:
    • work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals
    • be available to work extra hours as call volumes and business need requires
    • be reliable and dependable with respect to attendance and schedule adherence
    • be self-driven and motivated
    • sell, cross-sell, and up-sell both HP.com Consumer and Commercial products and services with confidence and credibility
    • demonstrate knowledge of how information technology impacts the success of a business
  • Candidates demonstrate the ability to:
    • multi-task within all contact channels including phone calls, emails and chat
    • navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
    • communicate effectively and efficiently (verbally and in writing)
    • organize and manage time efficiently while paying attention to detail
    • think big picture and as an entrepreneur
    • work independently/solve problems with limited direction and support
    • embrace and champion change
    • remain open and responsive to coaching and feedback provided by a variety of individuals
    • act with integrity; promote and model the core values
    • take ownership of their personal growth and development, as well as that of performance
    • maintain a professional and positive demeanor
    • adhere to assigned schedule

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