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Services Implementation Manager (DaaS - Device as a Service) - Thailand

Job ID 3019726 Location Bangkok, Thailand Date posted 12/01/2017

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!

If you are our Implementation Project Manager (DaaS - Device as a service) in Thailand, you will have a chance to represent HP for service solution and involve in a face to face customer meeting and site visit:

  • Delivery assessment for DaaS & Custom deals and provide inputs to Solution Architect during deal pursuit stage.
  • Engage and manage solution vendors to delivery services.
  • Engage with partners to get quotes and ensure documents in SOW in line with the proposal submitted to customers.
  • Work with partners for the deployment based on the schedule (from pursuit stage to transition/deployment stage).
  • Provide technical support on solution/application and follow up the issues with 3rd party.
  • Track & report on performance, cost and issue until handover to the BAU team.
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
  • Responsible to ensure knowledge management is captured, documented and leveraged for improved performance.
  • Supports team in execution of responsibilities removing barriers when necessary.
  • Escalates major Account Delivery Management issues to the higher Management with recommendations to address.
  • Develops solutions and participates with Region team during change order negotiations representing & approving delivery capability & cost solution.
  • Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
  • Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
  • Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
  • Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
  • Provide leadership in the development, and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment.
  • Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.
  • Provides mentoring and guidance to peers and lower level employees.

We are looking for an individual with:

  • Typically 12+ years to demonstrate mastery of Service Business Management.
  • Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
  • 4 to 6 years of experience in the solution/application business
  • Experience in solution/application consultant, or project managing for the PC /Print services with 3rd party solution
  • Experience with Managed Services will be an advantage.
  • High knowledge of IT and services industry.
  • In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes.
  • Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge.
  • Highly developed problem-solving abilities.
  • Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
  • Ability to correctly design reports and interpret their output.
  • Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
  • Excellent presentation skills. Highly developed negotiation/ influencing skills.
  • Demonstrated skills in best practices of project management.  PMP certification or Lean Sigma green/black belt preferred.
  • Good understanding and knowledge on B2B solution business
  • Prefer PMP & ITIL Certified