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Account Delivery Manager - Hardware

Job ID 3015332 Location Bangkok, Thailand Date posted 10/01/2017

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

  • blended reality technology - our unique Sprout by HP will change the way people do things
  • 3D printing
  • multi-function printing
  • Ink in the office
  • tablets, phablets, notebooks
  • mobile workstations

We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!

If you are our Account Delivery Manager - Hardware in Thailand, you will have a chance to

  • Owns customer operational relationship, develops and nurtures to excellent customer satisfaction.
  • Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
  • Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
  • Manages expense/cost target commitments for all service delivery requirements implementing and monitoring expense control.
  • Contributes to account service delivery plan.
  • Identifies incremental revenue opportunities.
  • Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
  • Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.

Are you a high-performer? We are looking for an individual with:

  • First Level University Degree or equivalent combination of education and experience.
  • Minimum  years in Account Delivery Management experience
  • Experience in P/L management
  • Previous experience in IT, printers, personal systems, IT security or infrastructure is highly desirable
  • ITIL/ITSM knowledge is desirable
  • Ability to consult clients